Cancellation & Refund Policy

This policy covers bookings for gaming sessions at AR Gamezone & Café. It is the same policy shown when you book, and it is enforced by the booking system itself.

Cancelling a booking

You can cancel online up to 60 minutes before your session starts. After that, please call the venue. Slots are released if you arrive more than 15 minutes late.

• To cancel online, open your booking confirmation page, choose “Cancel booking” and enter the mobile number you booked with. Online cancellation is available until 60 minutes before the session starts.
• After that, call +91 7762967288 and we will do what we can.

Changing the time

To move a booking to another time or day, call +91 7762967288 or ask at the counter. We can move it to any slot that is free; the price of the new slot applies.

Arriving late or not arriving

Your session ends at the booked time even if you start late, because the equipment may be booked by someone else afterwards. If you do not arrive, the slot is released to other customers as described above.

If we need to cancel

If equipment is faulty or unavailable, or the venue has to close unexpectedly, we will contact you on the number you booked with and offer another slot or cancel the booking. You will not be charged for a session we could not provide, and anything already paid for it will be returned.

Refunds

Online bookings are currently pay-at-venue, so no advance payment is taken and no refund is needed for a cancelled booking.

• Sessions paid for at the counter: if a session you have paid for cannot go ahead because of a fault on our side, tell the staff on duty. Depending on what you prefer and what is possible, we will replace the lost time, move you to another slot or return the amount for the time lost.
• Paid twice or charged the wrong amount: tell us at the counter or call +91 7762967288 with your booking reference and, for UPI, the transaction reference. We will check it against our payment record and correct a genuine mistake.
• Money left your account but our counter did not receive it: a failed UPI payment is normally reversed by your bank or UPI app automatically. Show us the transaction reference and we will confirm whether we received it; if we did not, your bank or app is the one that returns it.
• Café items are prepared or handed over when you order and are not refundable once served, unless something is wrong with the item.
• Gaming passes are sold at the counter; the conditions given with the pass when you buy it apply.

How to ask for a refund

• Ask at the counter, call +91 7762967288, or use the contact form. Give your booking reference, the date and what happened.
• A request is not yet a refund: we first check it against our booking and payment records, and then tell you the outcome.
• An approved refund is returned the same way you paid — cash at the counter, or to the UPI account you paid from. How quickly a UPI refund appears depends on your bank or app.

Online payments

We do not take payment on this website at present. If online payment is introduced, this policy will be updated to explain how refunds to cards, UPI and other methods are processed and how long they take, before any online payment is accepted.

Questions

Get in touch through the contact page. See also our terms and conditions and service delivery policy.